Help Center

Answers to common questions. Signed-in users find every guide inside Telemedcore under Help.

• Telemedcore Assistant — Getting Started

  What the Telemedcore Assistant can help with, what to expect, and how to get the most from it.

• Telemedcore Assistant — Privacy & Data

  How your questions to the assistant are handled, what the assistant can access, and how data is retained.

• Changing your sign-in email

  How to change the address you sign in with, confirm it from either the link or the code, and what happens to your session.

• Glossary of Terms

  Definitions of medical, billing, and technical terms used throughout Telemedcore.

• My sign-in link expired

  What to do when the link in your welcome or password-reset email no longer works, and how to get a new one.

• Telemedcore will not load or shows an old version

  What to do when Telemedcore will not open, or shows an older version than your colleagues see. Start by closing every tab; contact support with your reference code if that does not help.

• Troubleshooting: Login Issues

  Solutions for common login problems including forgotten passwords, locked accounts, and multi-factor authentication issues.