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Help Center

Troubleshooting: Login Issues

Updated

Introduction

This guide covers the most common login problems and how to resolve them. If your issue is not covered here, contact your Practice Administrator or Telemedcore support.

Forgot Your Password

  1. On the login page, click Forgot Password
  2. Enter your email address
  3. Check your email for a password reset link (expires in 1 hour)
  4. Click the link and create a new password

Note: Your new password must be at least 12 characters and include uppercase, lowercase, a digit, and a special character.

Account Locked

If your account has a temporary sign-in hold, wait a few minutes and try again, or contact your Practice Administrator for help.

Multi-Factor Authentication (MFA)

If you cannot complete MFA:

Lost Access to Your Authenticator App

  1. On the MFA challenge screen, click Send Email Code
  2. A one-time verification code is sent to your registered email
  3. Enter the code to complete login

Warning: Email fallback codes expire after a short time.

MFA Not Working

  • Ensure your authenticator app's clock is synced (TOTP codes are time-sensitive)
  • If using email codes, check your spam folder
  • Contact your Practice Administrator to reset your MFA settings

Multiple Workspaces

If you belong to multiple practices, you will see a workspace selector after login. Select the practice you want to access. You can switch between practices at any time using the workspace switcher in the sidebar.

Browser Requirements

Telemedcore works best with:

  • Google Chrome (latest 2 versions)
  • Mozilla Firefox (latest 2 versions)
  • Microsoft Edge (latest 2 versions)
  • Safari (latest 2 versions)

Published by The Telemedcore Team