Telemedcore Assistant — Getting Started
Updated
What Is the Telemedcore Assistant?
The Telemedcore Assistant is a built-in helper that answers questions about using the platform — finding features, understanding workflows, and navigating the application.
What the Assistant Can Help With
- Finding features — "Where do I add a payer?" or "How do I create a recurring appointment?"
- Step-by-step guidance — Walking through multi-step workflows like claim submission or patient registration
- Understanding results — Explaining what a status, badge, or report value means
- General how-to questions — Any question about how to use Telemedcore
What the Assistant Cannot Help With
The assistant is a platform guide, not a clinical or legal resource. It cannot:
- Provide clinical advice, medication guidance, or diagnosis support
- Recommend specific CPT or ICD codes for a visit
- Give billing coding advice or claim-specific guidance
- Provide legal, regulatory, or compliance interpretations
For clinical questions, consult your care team. For coding or billing questions, consult a certified coder or biller.
Getting the Most From the Assistant
Be specific. "How do I create a fee schedule?" works better than "fee schedule."
Ask follow-up questions. If the first answer is not quite what you needed, ask again with more context.
Use plain language. You do not need to know the exact feature name — describe what you are trying to do.
Tip: If the assistant cannot answer your question, it will offer to connect you with the support team.
Published by The Telemedcore Team